Legal
Terms of Service
Short and specific: what Solana Beach Sub-Zero Repair undertakes to do, what it charges for, and what it stands behind afterwards.
What these terms cover
The service is residential repair of built-in and professional appliances in Solana Beach. Commercial kitchens, installation of new equipment and cabinetry work are outside it.
What it costs, and when
Every repair is quoted before work begins, as one figure covering parts and labor. Payment falls due when the job is finished, not before.
Appointments
Call (858) 703-5919 and Solana Beach Sub-Zero Repair will give you a window rather than a whole day. Same-day slots are available most days in Solana Beach, and you are told promptly if anything moves.
Getting to the unit
Please clear the space in front of the appliance before the visit, and know where the water shut-off is if the fault involves ice or a leak. An adult over 18 is required on site for the whole appointment.
Components
Solana Beach Sub-Zero Repair fits OEM parts, or parts from an authorized supplier when the factory part is unavailable. Aftermarket or refurbished components are not used unless you ask for them and we agree to it in advance.
Diagnosis first
A repair is quoted after the fault has been diagnosed, never before. If the fault will not show itself on the day, Solana Beach Sub-Zero Repair will say so rather than replace a part on a hunch.
Warranty on our work
Our warranty is specific rather than sweeping — the same part failing the same way is covered, in labor and in parts. What it is not is a service contract on the appliance — a later fault with a different cause, damage from misuse or a power event, and anyone else's work afterwards all sit outside it. And if your Solana Beach appliance is still under the manufacturer's warranty, start there; sealed-system cover normally hinges on who carried out the work.
If your plans change
Plans change; Solana Beach Sub-Zero Repair does not bill for that. Cancel or reschedule on the phone any time before dispatch and it costs nothing.
Insurance and liability
Solana Beach Sub-Zero Repair is licensed and insured, and the license details are provided on request before work begins. Responsibility runs to the repair itself — not to a fault that was already there, a defect built into the appliance, food lost before we arrived, or anything unconnected to our work.
Which law applies
These terms are governed by the law of the State of California.