Reviews
Rated 4.9 by 386 customers
Most of the work we do in Solana Beach comes from someone who has had us out before, or from a neighbor of theirs. That is the only marketing this trade really has.
Fridge side crept up into the fifties while the freezer stayed rock solid. I had already started pricing a replacement, which with a custom panel in a run like ours is a project. It was the fan on the fresh food evaporator. One visit, panel back on.
We are a few blocks up from Fletcher Cove and both compartments had been slipping all summer, worst by late afternoon. He pulled the grille above the doors and the coil was matted gray, and it had to be combed out rather than blown off. Cold again by that evening.
The wine column in our bar read 55 on the front the whole time while the bottles sat closer to 60. Upper zone was the problem, lower one was fine. He put a probe in the racks instead of trusting the panel and it came down to a damper.
What people actually comment on
Almost never the repair itself — a working refrigerator is what was expected. What comes up again and again is the part around it: that the arrival window was real, that the price quoted was the price charged, and that the technician explained what had failed rather than presenting a total.
The second thing is that the appliance was serviced where it stood. Built-in units are fitted into cabinetry, often with stone worktops and panelled doors around them, and dragging one out to look at it risks more than the fault ever did. On this equipment the condenser is reached through the grille and the sealed system is designed for access in place.
Repairs that did not happen
Some of these reviews are for visits where nothing was replaced: a door seal reseated, a drain cleared, a filter that had never been changed. It is worth saying plainly that a diagnosis which ends in "this does not need a part" is a successful visit, and it is charged as a diagnosis rather than a repair.
Appliance down in Solana Beach?
Tell us the brand and what it is doing — we can usually name the likely repair before we arrive.