Talk to a technician

Calling about a built-in in Solana Beach

Three answers make the first visit count, and you can collect all of them in about a minute. Which appliance, and which compartment inside it has gone wrong. Whether the front is stainless or a custom panel matched to the cabinets, because that decides how the unit comes apart and what door hardware travels out with the technician. And the model number: on Sub-Zero built-in refrigeration it is on a plate inside the upper door frame or behind the grille above the doors, and on drawers, wine cabinets and undercounter ice machines it is behind the base grille. If there is a code on the display, read it out exactly as it appears, and say roughly when the kitchen was fitted. That last one narrows the generation of control board before the van is loaded.

Scheduling is answered around the clock, weekends and holidays included, and you are given a window rather than a whole day. If the day is genuinely full you will be told that on the call instead of after it. The diagnostic visit carries a flat charge quoted to you when you book, and if you go ahead with the repair it is usually waived. The repair itself is priced once the failed component is known, as one figure covering parts and labor, approved by you before anything is fitted. If you would rather choose the slot yourself than wait on the line, the booking page takes the appliance, the symptom and a day, and we confirm it.